Thursday, March 08, 2007
Living in DC - Some snippets of good customer service
I've complained for awhile about the lousy customer service I've gotten over the past few months. Now it's time for me to talk about some good experiences I've had recently.
It Was Easy: My cordless phone broke, and the manufacturer seemed to think it was the battery. I wasn't so sure. I went to Staples south of Dupont Circle and asked an employee what he thought the problem might be. "You know," he said, "if you buy the battery and that's not the problem, you have 14 days to bring it back." I didn't even have to ask. It turned out the phone was broken - and the new battery didn't help. I took it back and they immediately refunded my money. It was easy.
Invisible to the Customer: I'm Wi-Fi-ing my laptop. My awesome computer guy at work suggested some routers and where to purchase them online. I went to Pricegrabber and ordered one from TigerDirect. I didn't put any special rush on it. That was Monday night. It got to my condo yesterday afternoon!
...and one that's not really "customer service" but just a message from a really nice guy:
Personal Training: I got an email last night from PD, my personal trainer at Gold's for most of last year. He was transferred to another gym near the end of August. Something had reminded him of me and he wanted to know if I was still hitting the gym and hoped everything was going well.
Now I'm just hoping that the Gods of Marketing and Other Disasters don't feel the need to rain down misery on me for the next few weeks. Especially since I'm currently getting enough of that at work!