A LITTLE BIT OF DC IN FORT LAUDERDALE
Was denied entry into the Fort Lauderdale Gold's Gym because "you don't have a transfer pass and you can't come in." The front desk guy there could not have been ruder. He mentioned something about "franchises," but did not say anything close to "why don't I give a call to the DC gym and verify that you're a member there. This'll just take a minute." No, he chose to say "If you get your gym to fax you a transfer card, we'll let you in. Otherwise, you can't come in." Checked the Gold's web site and can't find anything that says you need a transfer card to visit any other Gold's. But I keep forgetting the #1 rule of customer service: Make the customer memorize every single detail about your operation, even the ones you don't have written down.