Monday, October 08, 2007

Post-Cluetrain Rant

I finished reading The Cluetrain Manifesto yesterday. It's close to a decade now since it was first written, and I think it still has tons to say about our current and future online and face-to-face communications.

I caused me, also, to go on a rant. Here are my 12 theses in the spirit of Cluetrain's 95. Some of them carry explanations, while others sit there enigmatically. But I'd be please to explain my thinking to anyone who wants to start a conversation! And I will most likely expand on some of them in the days ahead:

Fluorescent lighting has to be the worst lighting in the world, and shouldn't be used anywhere except in hospitals and maybe restaurant kitchens.

CEOs of store chains: Look at your stores. Look at them!!!!

Do customers want to get in and out of stores quickly because they've got something else to do, or because the store's environment sucks?

CEOs of store chains: Look at your employees. Look at them!!!!

Everything, and I mean everything, speaks.

Retail, organization, and government leadership: Why aren't you worried about your the health of your employees and their families?

We have too much stuff. There are people in this country that can't get out of bed because they are so overweight. We have reformulated our plastic trash bags to stretch because we have too much trash to throw away.

Commerce: Surprise me. But not as I'm about to leave the store. And not as I'm walking in. Start with my "snail" mail box.

How dare you tell me I'm not worthy. How dare you.

Whatever you're doing, you're probably beating your head against a brick wall. You can stop. Now.

There's no excuse for dismal government office environments at any scale.

Nobody in the U.S. is more than an hour away from a better, more tranquil, more beautiful environment.

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