Thanks, Maria Palma!
...for providing a link to my positive customer service snippets in your blog post "Good Customer Service Stories: Spreading the Good Vibes." Maria writes the "Customers Are Always" blog, a fantastic place to visit if you're at all interested in the kind of service you receive in stores, restaurants, hotels and many other places. I first read about Maria's blog in the September 2006 Fast Company article "Self-Serving." Customers Are Always was one of three "service" blogs reviewed. I took a look at it and immediately added it to my list of blogs I visit. Maria runs her blog for customer service professionals, and I find her perspective compelling. And I'm not even involved in customer service... except as a customer! Thanks again, Maria, for the recognition!